Cancellations

We accept order cancellations before the product is shipped or produced. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

Returns (if applicable)

We accept returns on products. Customers have the right to apply for a return within 14 days after delivery of the product.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

Please contact our Customer Service before sending anything back, so we can confirm the correct return address and guide you through the process.

Return & Exchange Address

Address:
Qianhai Kexing Science Park, Xixiang Street, Bao’an District, Shenzhen, China

Refund Processing Time

Once we receive your refund request, it will be processed within 1–2 business days.
Once approved, the refund will be returned via the original payment method, usually arriving on the same day. The exact timing may vary depending on your payment provider’s processing schedule.

Return Shipping Fees

  • If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee will be based on the shipping carrier you choose.
  • If the goods received are damaged or incorrect due to our fault, the consumer will not be required to bear the shipping fee.
  • No restocking fee will be charged to consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, please:

  1. Check your bank account again.
  2. Contact your credit card company — it may take some time before your refund is officially posted.
  3. Contact your bank — there is often some processing time before a refund is posted.

If you’ve done all of the above and still have not received your refund, please contact us at customer@brentop.shop .