We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we gladly accept returns and exchanges.

1. Order Cancellation

Before Shipment: You may cancel your order at no cost before it is processed or dispatched. Once confirmed, a full refund will be issued immediately.

After Shipment: If your order has already been shipped, it cannot be cancelled. However, you may return the item once it arrives. Please refer to our Return Policy below.

2. Return Policy

We offer a 15-day return window, starting from the date of delivery.

All products are eligible for return or exchange. To complete your return, please contact our support team at customer@brentop.shop to obtain a Return Merchandise Authorization (RMA) number and the return address.

3. Shipping Fees & Responsibility

  • Change of Mind: If the return is due to personal reasons (e.g., you changed your mind or ordered the wrong item), the customer is responsible for the return shipping cost. We recommend using a trackable shipping service.

  • Damaged or Incorrect Items: If your order arrives damaged, defective, or incorrect due to our error, please contact us within 48 hours of receipt. We will cover the return shipping cost or provide a prepaid return label.

  • Restocking Fees: We do not charge any restocking fees.

4. Refund Procedure

Once we receive your returned package, our team will process the refund promptly.

  • Processing Time: Refund requests are handled within 2 business days after we receive your request.

  • Notification: We will notify you by email once your refund is approved.

  • Refund Method: Approved refunds will be credited back to your original payment method (e.g., Credit Card, PayPal).

  • Timeline: Once confirmed, the refund is typically issued on the same day. The exact arrival time may vary depending on your bank or payment provider.

5. Delayed or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account or payment provider’s transaction history.

  2. Contact your bank — processing times may vary.

  3. If you still have not received your refund, contact us at customer@brentop.shop with your order number and transaction details.

6. Contact Us

For any return or refund inquiries, please reach out to us at:

Email: customer@brentop.shop